FAQ
What people most ask us
If you can't find your answer, open a ticket — we reply within 24 h.
My mobile plan
How long does porting take?
Usually less than 24 h on working days. Your current line stays live until the switch.
Is there a commitment?
No. You can leave any time, no penalty.
What about unused GB?
If your plan rolls over, GB carry to the next month.
EU roaming?
Included in all plans for reasonable use, per operator and EU rules.
eSIM
Does my phone support eSIM?
iPhone XS and later, Pixel 3+ and most Samsung Galaxy from S20.
How fast is activation?
QR arrives by email, line is live in under 5 minutes.
Can I run eSIM and physical SIM together?
Yes, on dual-SIM compatible devices.
Fibre and home
How do I check VAMOS Fibre on my street?
Enter your address and postal code on the fibre page — we'll show availability.
Is installation free?
Yes. If a technician visit is needed we let you know in advance.
Is the router included?
Yes, WiFi 6 router rental included.